Buying online on biogenesis.it is very simple, just click on the desired product or service to view all the relative details (description, price, availability, etc.) and then click on the “Add to cart” button. Once all the products to be purchased have been selected, click on the “Proceed to checkout” button and fill in the required data, choose the payment method you prefer and then complete the order.
The payment methods accepted are: credit card, PayPal, Postepay, bank transfer in advance and cash on delivery.
Yes, during the purchase phase it is possible to enter a new shipping address which is different from the billing address.
Shipping costs and times depend on the products purchased and the chosen destination. The costs are clearly indicated in the order summary phase during the purchase procedure.
You can check the status of your order by logging into your account using the email address used for the purchase.
It is possible to exercise the lack of conformity: the error or defect must be communicated within 7 days by contacting our customer service at the email address store@bio-genesis.it.
You can contact our customer service at the email address store@bio-genesis.it or via the Chat Online service on our website.
You can request an invoice for your order by selecting the appropriate option during the purchase, or later by sending an email to store@bio-genesis.it.
If you have any doubts about the fire-fighting products or services to purchase, our consultants are at your disposal for any need. You can contact us using the Online Chat service directly from our website or by sending an email to info@bio-genesis.it.
We reserve a special discount for maintainers, wholesalers and resellers. To find out if you are eligible to receive the discount, create an account on our site and contact us at store@bio-genesis.it indicating your details. Once confirmation has been received from our staff, your account will be eligible to receive the automatic discount directly during the online purchase.